Cancellation Policy

At Kenvora Joinery, we understand that plans can change. We aim to make the order cancellation process as simple and transparent as possible.

Please review our cancellation policy below before placing an order.

1. Order Cancellation Before Shipment

Customers may request to cancel an order before it has been shipped.

If you wish to cancel your order, please contact us as soon as possible with your order number and contact information.

If your order has not yet been shipped, we will make reasonable efforts to cancel it.

For Cash on Delivery (COD) orders, no online payment refund is necessary if the order is successfully canceled before delivery and no payment has been collected.

Please note that submitting a cancellation request does not automatically guarantee cancellation. We will confirm whether your request has been accepted.

2. Orders That Have Already Been Shipped

Once an order has been processed and handed over to United States Postal Service (USPS) or another applicable delivery service, we may no longer be able to cancel or stop the shipment.

If your order has already been shipped:

Please contact our customer service team for assistance.
We will check whether any available shipment interception or return arrangement is possible.
If the shipment cannot be stopped, you may need to follow our Return and Refund Policy after receiving the product.

Any return or refund request will be handled according to our applicable return policy and consumer protection laws.

3. Cash on Delivery (COD) Orders

Kenvora Joinery currently accepts Cash on Delivery (COD) as its payment method.

This means customers pay for their orders when the packages are delivered.

For COD orders:

No online payment is collected when the order is placed.
Orders successfully canceled before shipment do not require a COD payment.
If an order has already been shipped, please contact us before refusing delivery whenever possible.
If payment has already been collected, any eligible refund will be arranged through our customer service team.

Repeated refusal of COD deliveries or failure to accept orders may affect our ability to accept future COD orders, subject to applicable law.

4. How to Request an Order Cancellation

To request a cancellation, please contact us using one of the following methods:

Email: info@kenvorajoinery.com
Phone: +1 917-370-0322

Please include:

Your order number.
The name used when placing the order.
Your contact phone number.
A brief reason for the cancellation.

Our customer service team will review your request and notify you whether the order can be canceled.

5. Changes to Orders

If you need to change your order details, such as the delivery address, product selection, or quantity, please contact us as soon as possible.

We will try to accommodate your request if the order has not yet been shipped.

Once the order has been handed over to USPS, changes may no longer be possible.

6. Refunds for Canceled Orders

Since Kenvora Joinery currently uses Cash on Delivery, customers generally do not make an online payment when placing an order.

Therefore, successfully canceled COD orders before payment collection do not require a refund.

If payment has already been collected and a cancellation or refund is approved, please contact our customer service team to arrange an appropriate refund method.

Approved refunds are generally processed within 3–5 business days after approval.