Payment, Pricing, Taxes and Duties Policy

Welcome to Kenvora Joinery. This policy explains our accepted payment method, product pricing, applicable taxes, and any duties or additional charges associated with purchases made through our website.

By placing an order on https://kenvorajoinery.com/, you agree to the terms outlined below.

1. Accepted Payment Method

Kenvora Joinery currently accepts Cash on Delivery (COD) as its payment method.

With Cash on Delivery:

You do not need to make an online payment when placing your order.
Payment is collected when your order is delivered.
Please prepare the amount shown in your order confirmation or delivery notification.
The available payment and collection methods are subject to the delivery service's arrangements.

Our customer service team may contact you by phone or email to confirm your order and delivery details before shipment.

Please ensure that your contact information and shipping address are accurate so that your order can be delivered successfully.

2. Order Confirmation and Payment Responsibility

When you place an order, you agree to purchase the selected products and pay the applicable amount upon delivery.

Before completing your order, please review:

The products and quantities ordered.
The product prices.
Any applicable shipping charges.
Any applicable taxes.
The total amount due upon delivery.

You are responsible for accepting delivery and paying the confirmed COD amount.

If you need to cancel an order, please contact us as soon as possible. Cancellation requests can generally be accommodated before the order is shipped, but cannot be guaranteed once processing or shipment has progressed.

3. Product Pricing

All prices displayed on our website are shown in U.S. Dollars (USD) unless otherwise stated.

We make reasonable efforts to ensure that product descriptions and prices are accurate. However, pricing or listing errors may occasionally occur.

Kenvora Joinery reserves the right to:

Correct pricing, product description, or listing errors.
Update product prices at any time without prior notice.
Cancel or refuse an order affected by an obvious pricing or listing error, subject to applicable law.

If an order is affected by a significant pricing error, we will make reasonable efforts to contact you using the information provided with your order.

Promotional prices and discounts are subject to their stated terms and availability.

4. Sales Tax

Applicable sales taxes may be charged depending on the shipping destination, the type of product purchased, and the tax requirements that apply to the transaction.

Where required by law, applicable sales tax will be calculated and included in the order total before the order is submitted.

For Cash on Delivery orders, any applicable tax included in the confirmed order total will form part of the amount due upon delivery.

Tax rates and requirements may vary by state and local jurisdiction. Kenvora Joinery will collect and remit taxes where legally required.

5. Shipping Fees and Additional Charges

Any applicable shipping fees will be displayed or communicated before your order is confirmed.

We use United States Postal Service (USPS) for shipping within the United States.

Please note that any additional delivery-related charges, if applicable, will be communicated where reasonably possible before the order is shipped.

The COD amount due upon delivery should match the confirmed order total and any properly disclosed applicable charges.

6. Duties and Import Taxes

Orders shipped within the United States are generally not subject to international import duties.

However, if an order is shipped across an international border or is otherwise subject to customs requirements, additional customs duties, import taxes, or fees may apply.

Unless otherwise stated at checkout or required by applicable law, customers may be responsible for applicable customs duties and import-related charges.

Kenvora Joinery cannot control customs decisions, assessments, or processing times.

7. Payment Issues and Delivery Refusal

If you believe the COD amount requested at delivery is incorrect, please contact us before completing payment so we can review your order details.

If you are unable to accept delivery or no longer wish to receive your order, please contact our customer service team as soon as possible.

Repeated refusal of COD deliveries or failure to accept an order may affect our ability to accept future COD orders, subject to applicable law.

8. Refunds and Returns

If you are not satisfied with your purchase, you may be eligible for a return or exchange under our Return and Refund Policy.

We generally accept eligible return and exchange requests within 30 days of delivery.

Approved refunds are generally processed within 3–5 business days after approval.

Since our current payment method is Cash on Delivery, refunds cannot automatically be returned to an original online card payment. Please contact our customer service team to arrange an appropriate refund method.

For complete information, please review our Return and Refund Policy on our website.

9. Policy Updates

Kenvora Joinery reserves the right to update or modify this policy at any time.

Any changes will be posted on this page with an updated revision date. The policy in effect at the time your order is placed will generally apply to that order, subject to applicable law.